Shipping policy
Shipping Policy
Transparent delivery times — UK, EU, USA, Canada & Australia. Orders are fulfilled through our China warehouse
Key Highlights
| Region | Countries | Status |
|---|---|---|
| United Kingdom | England, Scotland, Wales, Northern Ireland | Available |
| European Union | All 27 EU member states | Available |
| United States | All 50 states including Alaska & Hawaii | Available |
| Canada | All provinces & territories | Available |
| Australia | All states & territories | Available |
Order processing takes 1–3 calendar days. This processing window is already included in every estimated delivery time shown below — it is not added on top. The estimated delivery times shown below are estimates and are not guaranteed.
| Stage | Timeframe | Notes |
|---|---|---|
| Payment confirmation | Immediate | Order enters processing queue |
| Supplier processing | 1–3 calendar days | Order preparation and fulfillment handling |
| Dispatch to carrier | Within 1–3 calendar days | Tracking number emailed to you where provided |
Estimated delivery times are given in calendar days and already include the 1–3 day order-processing window. Delivery time varies by destination country, so the European Union is shown in three groups rather than a single range.
| Destination | Est. Delivery | Fulfilled Through | Carrier |
|---|---|---|---|
| United Kingdom | 5–10 calendar days | China warehouse | Varies by destination |
| European Union — Belgium, Czechia, France, Germany, Greece, Hungary, Italy, Netherlands, Spain | 5–11 calendar days | China warehouse | Varies by destination |
| European Union — Austria, Denmark, Estonia, Finland, Ireland, Lithuania, Luxembourg, Poland, Portugal, Romania, Sweden | 5–16 calendar days | China warehouse | Varies by destination |
| European Union — Bulgaria, Croatia, Cyprus, Latvia, Malta, Slovakia, Slovenia | 9–29 calendar days | China warehouse | Varies by destination |
| United States | 5–12 calendar days | China warehouse | Varies by destination |
| Canada | 5–10 calendar days | China warehouse | Varies by destination |
| Australia | 7–13 calendar days | China warehouse | Varies by destination |
Estimated delivery times are based on our supplier's historical delivery data. Some orders fall outside the ranges shown. These are estimates, not guarantees, and peak periods (Black Friday, Christmas) or customs checks may extend them. Where provided, tracking details will be emailed on dispatch.
For the estimate for your own country, see Delivery Times by Country, which lists all 31 destinations we ship to.
| Region | Shipping Cost | Free Shipping Threshold |
|---|---|---|
| United Kingdom | FREE | No minimum, always free |
| European Union | FREE | No minimum, always free |
| United States | FREE | No minimum, always free |
| Canada | FREE | No minimum, always free |
| Australia | FREE | No minimum, always free |
Import duties, customs fees and taxes may be applied by local authorities in the destination country and are the responsibility of the recipient where applicable by local law. Some shipping methods we use are sent on a delivery-duty-unpaid basis, which means any duties or taxes charged on arrival are payable by the recipient. We cannot mark orders as "gift" or falsely declare values - this is illegal.
| Stage | What to Expect |
|---|---|
| Order placed | Order confirmation email sent immediately |
| Processing | Order is being prepared for dispatch - 1–3 calendar days |
| Dispatched | Dispatch confirmation email sent to you (tracking number included where provided) |
| In transit | Estimated delivery is 5–29 calendar days depending on destination, including the 1–3 day processing window |
| Delivered | Delivery confirmation - please check your order carefully |
Where a tracking number is provided for your order, it is emailed to you on dispatch. Some shipping methods are not trackable once the parcel reaches the destination country.
It is the customer's responsibility to provide a correct delivery address. If a parcel is returned due to an incorrect address or failed delivery attempts, a new shipping charge may apply for redelivery.
| Situation | Outcome |
|---|---|
| Incorrect address provided | Customer responsibility - redelivery charge may apply |
| Failed delivery attempts | Parcel held at depot; we will notify you by email |
| Lost parcel | Contact us within 30 days - investigation within 5-10 Calendar Days |
| Confirmed lost | Full replacement or full refund at your preference |
If you have a complaint regarding your order or our services, please contact our Customer Care team first. We are committed to resolving complaints fairly, promptly, and in accordance with applicable consumer protection laws.
If we require additional information, we will contact you using the details provided with your order. If you are not satisfied with our initial response, you may reply to our email or contact us by phone/WhatsApp so we can review your case further.
