Shipping policy
Shipping Policy
Transparent delivery times — UK, EU, USA, Canada & Australia via global fulfillment partners
Key Highlights
| Region | Countries | Status |
|---|---|---|
| United Kingdom | England, Scotland, Wales, Northern Ireland | Available |
| European Union | All 27 EU member states | Available |
| United States | All 50 states including Alaska & Hawaii | Available |
| Canada | All provinces & territories | Available |
| Australia | All states & territories | Available |
All processing times are already included in the estimated delivery times shown below. You do not need to add processing time separately - the times shown are door-to-door estimates.
| Stage | Timeframe | Notes |
|---|---|---|
| Payment confirmation | Immediate | Order enters processing queue |
| Supplier processing | 1-2 business days | Order preparation and fulfillment handling |
| Dispatch to carrier | Within 2 business days | Tracking number issued and emailed to you |
| Weekends & UK holidays | Next business day | No processing outside business days |
| Destination | Est. Delivery | Ships From | Carrier (Typical) |
|---|---|---|---|
| United Kingdom | 3-8 business days | UK / EU fulfillment partners | Royal Mail / DHL / Evri |
| European Union | 3-8 business days | EU fulfillment partners | DHL / DPD / PostNL |
| United States | 3-8 business days | US fulfillment partners | USPS / FedEx / UPS |
| Canada | 5-12 business days | US / EU fulfillment partners | Canada Post / UPS / DHL |
| Australia | 6-12 business days | EU / US fulfillment partners | Australia Post / DHL / FedEx |
Delivery times are estimates, not guarantees. Peak periods (Black Friday, Christmas) and customs delays may extend estimates. Tracking details will be emailed on dispatch.
| Region | Shipping Cost | Free Shipping Threshold |
|---|---|---|
| United Kingdom | FREE | No minimum, always free |
| European Union | FREE | No minimum, always free |
| United States | FREE | No minimum, always free |
| Canada | FREE | No minimum, always free |
| Australia | FREE | No minimum, always free |
Import duties, customs fees, and taxes for international orders are the sole responsibility of the customer. We cannot mark orders as "gift" or falsely declare values - this is illegal.
| Stage | What to Expect |
|---|---|
| Order placed | Order confirmation email sent immediately |
| Processing | Order is with our global fulfillment partners in the UK, EU and USA - 1-2 business days |
| Dispatched | Dispatch confirmation email with tracking number sent to you |
| In transit | Transit time: 3-12 business days depending on destination |
| Delivered | Delivery confirmation - please check your order carefully |
It is the customer's responsibility to provide a correct delivery address. If a parcel is returned due to an incorrect address or failed delivery attempts, a new shipping charge may apply for redelivery.
| Situation | Outcome |
|---|---|
| Incorrect address provided | Customer responsibility - redelivery charge may apply |
| Failed delivery attempts | Parcel held at depot; we will notify you by email |
| Lost parcel | Contact us within 30 days - investigation within 5-10 business days |
| Confirmed lost | Full replacement or full refund at your preference |
If you have a complaint regarding your order or our services, please contact our Customer Care team first. We are committed to resolving complaints fairly, promptly, and in accordance with applicable consumer protection laws.
If we require additional information, we will contact you using the details provided with your order. If you are not satisfied with our initial response, you may reply to our email or contact us by phone/WhatsApp so we can review your case further.
