Politique d’expédition
Shipping Policy
Transparent delivery times - UK, EU, USA & worldwide via global fulfillment partners
Key Highlights
| Region | Countries | Status |
|---|---|---|
| United Kingdom | England, Scotland, Wales, Northern Ireland | Available |
| European Union | All 27 EU member states | Available |
| United States | All 50 states including Alaska & Hawaii | Available |
| Other International | Selected countries - contact us to confirm | Contact us first |
All processing times are already included in the estimated delivery times shown below. You do not need to add processing time separately - the times shown are door-to-door estimates.
| Stage | Timeframe | Notes |
|---|---|---|
| Payment confirmation | Immediate | Order enters processing queue |
| Supplier processing | 1-2 business days | Order preparation and fulfillment handling |
| Dispatch to carrier | Within 2 business days | Tracking number issued and emailed to you |
| Weekends & UK holidays | Next business day | No processing outside business days |
| Destination | Est. Delivery | Ships From | Carrier (Typical) |
|---|---|---|---|
| United Kingdom | 3-8 business days | UK / EU fulfillment partners | Royal Mail / DHL / Evri |
| European Union | 3-8 business days | EU fulfillment partners | DHL / DPD / PostNL |
| United States | 3-8 business days | US fulfillment partners | USPS / FedEx / UPS |
| Other International | 5-15 business days | UK, EU or US warehouses | Contact us for details |
Delivery times are estimates, not guarantees. Peak periods (Black Friday, Christmas) and customs delays may extend estimates. Tracking details will be emailed on dispatch.
| Region | Shipping Cost | Free Shipping Threshold |
|---|---|---|
| United Kingdom | Calculated at checkout | See current promotions at checkout |
| European Union | Calculated at checkout | See current promotions at checkout |
| United States | Calculated at checkout | See current promotions at checkout |
| Other International | Calculated at checkout | Contact us before ordering |
Import duties, customs fees, and taxes for international orders are the sole responsibility of the customer. We cannot mark orders as "gift" or falsely declare values - this is illegal.
| Stage | What to Expect |
|---|---|
| Order placed | Order confirmation email sent immediately |
| Processing | Order is with our global fulfillment partners in the UK, EU and USA - 1-2 business days |
| Dispatched | Dispatch confirmation email with tracking number sent to you |
| In transit | Transit time: 3-8 business days depending on destination |
| Delivered | Delivery confirmation - please check your order carefully |
It is the customer's responsibility to provide a correct delivery address. If a parcel is returned due to an incorrect address or failed delivery attempts, a new shipping charge may apply for redelivery.
| Situation | Outcome |
|---|---|
| Incorrect address provided | Customer responsibility - redelivery charge may apply |
| Failed delivery attempts | Parcel held at depot; we will notify you by email |
| Lost parcel | Contact us within 30 days - investigation within 5-10 business days |
| Confirmed lost | Full replacement or full refund at your preference |
